Is your drive-through service fast or sluggish? How you answer this question can have a significant impact on your QSR (quick-service restaurant) profitability and your ability to thrive in the highly competitive fast-food industry. Drive-throughs currently make up to 70% of a restaurant’s sales, and this percentage is increasing as more people find it difficult to dine in. By expediting your drive-through service, you can not only increase customer satisfaction but also accommodate a larger customer base, resulting in higher revenue and profitability for your establishment.
There are various methods to enhance the efficiency of your drive-through. Ensure your signage is clear and include an order confirmation display to speed up service and reduce errors by informing customers of their estimated wait time. An order recall display enables cashiers to make changes to an order without erasing the original and starting over. Moreover, the addition of multiple drive-through windows and pullaway lanes helps reduce wait times and prevents congestion.
The subsequent resource, created by Quikserv, delves further into the importance of a fast and reliable drive-through experience.
Guide created by Quikserv, a leading provider in automatic drive thru windows